What’s actually
covered, in writing
No vague promises — here’s exactly what our guarantee means, and what questions are worth asking any roofer before you commit.
Our workmanship guarantee
Workmanship cover
Every job comes with a written workmanship guarantee, with the exact term confirmed in writing on your quote and matched to the scope of work carried out.
Material guarantees
Passed through from the manufacturer — typically 20–40 years depending on the product used, confirmed in writing on your quote.
Flat roof / EPDM guarantee
20 years on EPDM installations, as stated on the relevant service page.
Repair guarantee
Repair work carries its own written guarantee, confirmed on your quote — typically a shorter term than a full re-roof, reflecting the smaller scope of work.
What an IBG actually means
Worth understanding before you commit to any roofing work, with us or anyone else.
What it protects against
If a contractor stops trading, an IBG ensures an insurer steps in to honour the remaining guarantee — your protection doesn’t just disappear.
Not legally required
IBGs aren’t mandatory by law. A contractor doesn’t have to offer one, but it’s a genuine sign of a properly run business if they do. The TrustMark scheme is a government-endorsed quality mark worth knowing about.
Ask us directly
Ask us directly when you get your quote — we’ll tell you plainly whether an IBG applies to your job, and confirm it in writing if so.
Questions worth asking before any roofing job
- Is the guarantee written, not just verbal?A guarantee that isn’t in writing on your quote or invoice isn’t really a guarantee.
- Does it cover workmanship, materials, or both?These are separate things — a workmanship guarantee covers installation quality, a material warranty covers manufacturing defects.
- Is it insurance-backed?This matters if you’re worried about what happens should the contractor stop trading during the guarantee period. Check government-approved trader schemes for further guidance.
- Are there exclusions?Storm damage, accidental damage, or lack of maintenance are common exclusions — ask what’s not covered, not just what is.
Want The Details In Writing?
Ask us directly about guarantee terms for your specific job — we’ll confirm everything in your quote.